Privacy Policy

Introduction

Sasquatch Labs, Inc. ("Sasquatch," "we," "our," or "us") operates the Sasquatch log optimization platform and the sasquatchlabs.io website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect information in the following categories:

Account Information. When you create an account or request a demo, we collect your name, email address, company name, and any other information you voluntarily provide.

Log Metadata. Our optimization service processes log data within your infrastructure. We collect metadata about log volume, optimization ratios, and system performance. We do not store, access, or retain the contents of your log data — your logs remain in your infrastructure and your designated storage destinations at all times.

Usage Analytics. We collect standard usage data including pages visited, features used, browser type, and IP address to improve our services.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process demo requests and communicate with you about our products
• Generate optimization models tailored to your log patterns
• Monitor service performance and improve optimization quality
• Send technical notices, security alerts, and support messages
• Comply with legal obligations

Data Retention

We retain account information for the duration of your account and for a reasonable period thereafter. Contact form submissions are retained for up to 24 months. Aggregated usage metrics are retained indefinitely in anonymized form. You may request deletion of your personal data at any time.

Third-Party Services

We use the following third-party services to operate our platform:

• Cloudflare — website hosting, CDN, and DDoS protection
• Supabase — database and authentication services
• Fly.io — application hosting for API services

Each third-party provider maintains their own privacy policy governing their handling of data. We select providers that maintain industry-standard security practices.

Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request portability of your data

To exercise any of these rights, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or through our contact page.